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Frequently Asked Questions
No. Distributors still manage their fulfillment. Orders made on Simple™ are sent as purchase orders to distributors. It's just like your current process, but easier and digitally streamlined.
It takes about 60-90 minutes for distributors to get set up. Once you do, you'll start saving hours immediately. Our customer service team can help you get set up anytime that works for you (even during a lunch break!)
We are always here for you. We offer Live Chat, phone and email support. We also have on-demand training demos and short online sessions with our Food Service Experts.
Simple™ is designed to amplify, not replace, your current sales process. It allows direct communication between sales reps and operators, while tracking engagement. In addition to increasing sales to existing customers, sellers can find new customers, efficiently selling more products without driving all over the place! Simple™ offers a robust channel to reach the restaurant community, providing an effective way to grow sales. Even more, Simple™ offers customizable product demo and tasting sheets that can be shared with operators via email, text or in person. Reps can even record notes on their accounts directly in Simple™!
The Simple Marketplace allows you to market your products to your current customers, and to all other restaurants that are on Simple™. It's a great way to easily grow your current business, and expand your sales reach.
No!. Pricing loaded by you on Simple™ is not public and can be set by you uniquely, by customer and SKU. Restaurants can only see their own unique custom pricing in their private portal. We understand that not all pricing is the same due to contracts and volume discounts, so that information is kept private between you and your customers. Also, competitive sales reps and distributors cannot view your reps or distributors' pricing. Only the Operator can see this in their password protected private portal.
Yes. When vendors create an account, they define their order minimums, and all other relevant specs including case breakage fees, delivery days and order deadlines.
Yes. We are fully integrated machine to machine with GS1